Product Returns and Cancellations

Need to return an item?


If you’ve got any questions, queries or problems with your item/s, contact us at info@icgroofing.com to request an order refund form. Don’t forget to quote your order number in your email.

Don’t want your item?


Under 28 days: If you don’t want your order, you can either return in person with your invoice or contact us to request a courier collection at your expense. Depending on the item, you may be subject to a 15% restocking charge.

On cancellation/return, where you have received the Goods, you must return the Goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of notification to us, (unless we agree in writing that you may dispose of them; in which case please comply with the manufacturer’s instructions before disposing of hazardous Goods). You must return Goods with all components and also any promotional items received (including free gifts) or discounted additional products. If we agree to collect the Goods from you then we may charge a fee for the carrier pick up service.

Non-returnable items


There are some items that are excluded from the 28 day unwanted items return: made-to-measure goods: items cut to your requirements.

Click & Collect Order Cancellation


If you wish to cancel your click & collect order you must contact us via email (info@icgroofing) or by phone (01234 350 744) to arrange the cancellation. For us to process the refund we will require you to have the same card you paid for the order available so we can refund the money back into your account.

Courier Delivery Order Cancellation


Cancellation: You may cancel an order and receive a full refund, to do so please email info@icgroofing.com and reference your order number. You are able to cancel up until the order is dispatched for delivery. Once the Goods are out for delivery, you will need to take delivery of the Goods before you can cancel/return any Goods.

Returns after Delivery: You may cancel your order and return any of the Goods purchased to us by giving us notice of cancellation within 7 days of the date of delivery. You will lose your right to cancel after the expiry of the 7 day period (this does not affect your rights if there is any problem with the Goods).

Full details of our Courier Delivery returns policy can be found on the Courier Delivery Online Terms & Conditions page.